New to physiotherapy, or new to Lake Therapy? Here are answers to the questions our clients ask most often, from what happens at your first visit to referrals, insurance and cancellations. If your question isn’t here, call us on 01252 449458 or book a free Discovery Call and we’ll be happy to help.

Questions about what we help with

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Frequently Asked Questions

What is a physiotherapist?

Physiotherapists are university-trained healthcare professionals. They are experts in diagnosing and treating injuries, prescribing exercise, preventing injuries and rehabilitation, as well as many other areas of sport, health and fitness.

Is physiotherapy safe?

For most people, physiotherapy is a safe, low-risk way to manage pain and injury. Every client starts with a thorough assessment, which helps us spot the rare cases where physiotherapy may not be suitable. If we think another type of care would suit you better, we’ll tell you.

What will my first visit entail?

For your first consultation, we will discuss your issues and how they’re affecting your life and we will complete a thorough examination. At the second appointment, we will discuss our findings with you and give you a bespoke care plan that will fast track you in the right direction.

What should I wear to my appointment?

During your examination, you may need to undress so your therapist can get an accurate picture of how you move and your posture. You don’t need to bring extra clothing, but you’re very welcome to bring shorts or similar to change into if you’d feel more comfortable.

Where is Lake Therapy and when are you open?

Lake Therapy is at Sandy Farm Business Centre, Sands Rd, The Sands, Farnham GU10 1PX. We’re open Monday to Friday from 07:00 to 20:00 and on Saturday from 07:00 to 13:30. Call us on 01252 449458 or email admin@laketherapy.co.uk.

Do I need a referral from a doctor?

No. Physiotherapists can assess and treat you without a referral from a doctor, so you can book with us directly. If you plan to claim through private medical insurance, check with your insurer first, as some insurers ask for a GP referral before they approve a claim.

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How long will I need physiotherapy?

It depends on the type of injury you have. When you start with us, your physiotherapist will set you a bespoke Lake Therapy care plan to suit your needs, so you know what the process will look like.

What conditions does physiotherapy treat?

Physiotherapy helps with a wide range of conditions, including back pain, neck pain, headaches and many more. Visit our Services page for more information.

Do you have specialist therapists?

Yes! Lake Therapy has a team of around 17, including 9 therapists. Between us our specialisms cover Sporting Injuries (including Cross Fit, Gymnastics, Dance, Hockey, Martial Arts, Swimming, Football and Golf), Pregnancy and Post Natal, Scoliosis, Post Surgical Rehab, Stroke, Parkinson’s and lymphoedema management! Please call us on 01252 449458 and speak to our friendly front desk team to find the practitioner who’s the best match for your needs.

How do I know if my health insurance covers physiotherapy?

Lake Therapy is a completely independent practice and doesn’t contract with any private medical insurance companies, so you pay us directly and claim back from your insurer. Check your policy with your insurer before your first appointment, including whether they need a GP referral. We’re happy to give you receipts and practitioner registration numbers to help with your claim.

How do I cancel or reschedule my appointment(s)?

We have a 24-hour free cancellation policy. You can cancel any of your appointments without penalty by giving at least 24 hours’ notice. Cancellations are by phone only: please call the front desk on 01252 449458.

Back Pain

What causes back pain?

Back pain can come from several places, including stiffness in the small joints of your spine, tension in the back or buttock muscles (often from long periods of sitting), irritated nerve pathways, or problems in your neck, mid-back, pelvis or hips. Finding the root cause of your pain is the first step.

Can back pain cause pain down my leg?

Yes. Back pain often comes with sciatica, which can cause pain down one leg, numbness or pins and needles, and weakness in the leg. Your physiotherapist will check for this at your assessment.

How do you treat back pain at Lake Therapy?

Back pain is one of the most common problems we see. We start with a thorough assessment to find the cause. Our first aim is to ease your pain and get you moving again, with a care plan made for you.

Your next step

You don’t have to keep putting up with a sore back. Let’s find out what’s really causing it and get you moving comfortably again.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.

Read more about back pain treatment → Back to top ↑

Neck Pain

What causes neck pain?

Common causes include stiffness in the small joints of the spine, tension in the neck muscles (often from stress or posture), irritated nerve pathways in the neck, and problems lower down the spine, such as in the mid or lower back.

Why does posture affect my neck?

Even a small change in posture, usually with the head moving forwards, greatly increases the strain through your neck and shoulders. It’s one of the first things we look at when treatment starts.

Can neck pain cause other symptoms?

Yes. Neck pain can come with headaches, and some people also notice visual disturbances, difficulty concentrating or dizziness. Let your physiotherapist know about any of these at your assessment.

Your next step

A stiff, sore neck can wear you down. A proper check will show us what’s driving it, whether that’s posture, stress or something lower down.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.

Read more about neck pain treatment → Back to top ↑

Sports Injury

What sports injuries do you treat?

We treat overuse injuries and stress fractures, muscle tears, tendon and ligament sprains, knee, ankle and foot injuries, shoulder injuries, tennis elbow, and hand and wrist pain.

What happens at a sports injury appointment?

Your first appointment follows our usual Initial Consultation. We’ll ask about your sport and may ask you to show us some basic movements, then talk you through what we find and your care plan.

Will I get exercises to do between sessions?

Usually, yes. Treatment often combines hands-on techniques in the clinic with an exercise programme you can do at home or at the gym. The aim is to get you back to full physical activity.

Your next step

Want to get back to your sport sooner, and stay there? We’ll find the cause, treat it and build you back up.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.

Read more about sports injury treatment → Back to top ↑

Chronic Pain

Can physio help pain I’ve had for years?

Often, yes. Long-standing pain can still improve with the right plan. We’ll assess you, explain what we find and tell you honestly how we think we can help.

Will treatment hurt?

We work at a level you’re comfortable with. Some exercises may feel like hard work or cause mild, short-lived soreness, and we’ll always explain what to expect and adjust things if needed.

How many sessions will I need?

It depends on you and your pain. After your Initial Consultation, we’ll give you a personalised care plan with an honest idea of how many sessions to expect.

Do I need a GP referral?

No. We’re a private clinic, so you can book directly with us online or by calling 01252 449458.

Can you help with fibromyalgia?

We can help you manage fibromyalgia with gentle, graded exercise, pacing and advice that fits how you feel day to day. You can read more in our fibromyalgia article.

Should I rest or keep moving?

For most long-standing pain, gentle movement helps more than complete rest. The key is finding the right amount for you, and that’s exactly what we’ll work out together.

Your next step

If you’ve been hurting for a long time, it’s not too late. Let’s look at the whole picture together and make a plan that fits your life.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

If you’d like a gentle way to keep moving, our GRO online classes include Pilates, Yoga and Chair Yoga for lower mobility. Lake Therapy clients get a discount.

Read more about chronic pain treatment → Back to top ↑

Headaches

Can physiotherapy help with headaches?

Physiotherapy can help when headaches are linked to your neck, for example from stiff joints in the spine, tight neck muscles or posture. There’s no quick fix, so we focus on finding the root cause.

How are headaches linked to posture?

When your head moves forward, even slightly, the strain through your neck and shoulders goes up a lot. This is one of the first areas we focus on when treatment starts.

When should I see my GP about headaches?

If your headaches are new, severe or getting worse, or come with other symptoms that worry you, see your GP first. For headaches linked to neck pain and stiffness, we can assess you and explain what’s going on.

Your next step

If your headaches seem linked to your neck or posture, a proper assessment is a great first step towards fewer of them.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.

Read more about headache treatment → Back to top ↑

Knee Pain

What causes knee pain?

Common causes include osteoarthritis, ligament sprains and tears, irritation between the kneecap and thigh bone, fractures around the knee, and problems coming from the foot, hip or pelvis.

Is knee pain just part of getting older?

Not necessarily. Knee pain does become more common with age, but it’s often written off as wear and tear when something can be done about it. Young people get knee pain too, sometimes starting during growth spurts.

How do you treat knee pain?

Several conditions can cause knee pain, so we start by finding the root cause at your Initial Consultation, then build a care plan around it.

Your next step

Knee pain doesn’t have to be “just your age”. Let’s find out what’s going on and get you moving with confidence again.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.

Read more about knee pain treatment → Back to top ↑

Hip Pain

What causes hip pain?

Common causes include osteoarthritis, tendinitis, inflammation and swelling in the hip joint, an inflamed ligament in the thigh (often from too much running), and problems around the knees or feet.

Can hip pain come from somewhere else?

Yes. Hip problems are often linked to the knees, lower back or pelvis, which is why we assess more than just your hip.

Can you help with long-standing hip pain?

Yes. We see many clients with long-standing hip and groin pain. A thorough assessment comes first, so we can plan treatment around the real cause.

Your next step

Hip pain often starts somewhere else. A full check will help us find the real cause and plan the right treatment.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.

Read more about hip pain treatment → Back to top ↑

Sciatica

What is sciatica?

Sciatica describes symptoms such as pain down one leg, numbness or pins and needles, and loss of strength in the leg. It often comes with back pain and usually involves irritated nerve pathways in the back.

When is sciatica an emergency?

Get urgent medical help by calling 999 or going to A&E if you have sciatica on both sides, numbness around your bottom or genitals, or problems controlling your bladder or bowels. These signs are rare. For everyday sciatica, we can assess you and help ease the pain.

How do you treat sciatica?

Several conditions can cause back pain and sciatica, so getting an accurate diagnosis comes first. We then create a treatment plan to manage the condition and reduce your pain.

Your next step

Sciatica can be frightening, and it usually helps a lot to understand what’s going on. Let’s get you assessed and start easing that pain.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.

Read more about sciatica treatment → Back to top ↑

Shoulder Pain

Why is shoulder pain so common?

The shoulder is one of the most complicated joints in the body, and its shallow socket, a bit like a golf ball balanced on a tee, makes it naturally less stable.

What causes shoulder pain?

The most common cause is impingement, where a muscle, tendon, ligament or nerve gets squeezed within the shoulder joint. Other causes include dislocations or fractures from falls or sport, and long-term conditions such as rheumatoid arthritis or osteoarthritis.

How do you treat shoulder pain?

Many conditions can cause shoulder pain, so we start with a thorough examination of your shoulder, then plan treatment for your specific problem.

Your next step

Struggling to reach, lift or sleep on that shoulder? Let’s work out exactly what’s going on and get it moving freely again.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.

Read more about shoulder pain treatment → Back to top ↑

Elbow Pain

What causes elbow pain?

Common causes include repetitive movements of the wrist and arm, sports such as tennis and golf, weight lifting, osteoarthritis, and strained or inflamed tendons and ligaments. Elbow pain can also come from the neck or shoulder.

Do you only treat tennis and golfer’s elbow?

No. We see elbow pain from many sports, hobbies and everyday activities that involve repetitive strain.

Will I get exercises to do at home?

Yes. Alongside treatment in the clinic, we show you rehabilitation exercises to help relieve your elbow pain at home.

Your next step

Elbow pain can make everyday tasks a real struggle. We’ll find the cause and show you how to settle it and keep it settled.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.

Read more about elbow pain treatment → Back to top ↑

Foot & Ankle Pain

What causes foot and ankle pain?

Common causes include osteoarthritis, tendinitis, joint inflammation, sprains and fractures, and nerve problems such as sciatica. Foot and ankle pain can also come from the hips or lower back.

Can foot pain affect the rest of my body?

Yes. When your feet and ankles don’t work properly, it can change the way you walk and lead to pain in your legs, hips and back.

Will you give me exercises to do at home?

Yes. We explain what’s going on and show you exercises you can do at home as part of your care plan.

Your next step

Your feet carry you everywhere. Let’s find out what’s going on so you can walk, run and explore comfortably again.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.

Read more about foot and ankle pain treatment → Back to top ↑

TMJ & Jaw Pain

Can physiotherapy help jaw pain?

Yes. Your jaw is a joint like any other, and hands-on treatment, targeted exercises and advice can ease pain, stiffness and clicking. We’ll assess you and tell you honestly how we think we can help.

Can stress cause jaw pain?

It often plays a big part. Stress can make you clench or grind without noticing, which loads the jaw joint and muscles. We help you spot those habits and give you simple ways to release the tension.

Can jaw problems cause headaches?

They can. Jaw, neck and face muscles are closely linked, so jaw tension often comes with headaches or neck pain. We assess them together. You can also read about our headache treatment.

Do I need to see my dentist or GP first?

No. We’re a private clinic, so you can book directly with us online or by calling 01252 449458. If we think you need a dental or medical check, we’ll tell you.

Will treatment hurt?

Honestly, it can. Most people come to us once their jaw pain has built up and the muscles are very tight, so releasing them can be uncomfortable in the short term, and occasionally leaves some tenderness or bruising. That short-term discomfort is often what gives the biggest release and the best results. We’ll always explain what we’re doing, check in with you as we go and work at a level you can manage.

How long is each session?

For jaw treatment, shorter is better. Around 30 minutes of work on the jaw itself is usually plenty, because the area is so sensitive, and we wouldn’t recommend booking an hour of jaw-only treatment. If your neck, shoulders or posture are playing a part, which they often are, we’ll use extra time on those instead, so your session fits what you need.

How many sessions will I need?

It depends on you and your jaw. After your Initial Consultation, we’ll give you a personalised care plan with an honest idea of how many sessions to expect.

Your next step

Jaw pain, clicking or clenching? We treat jaws too, and we’ll look at your neck and posture alongside it.

Get it checked outFree 15-minute Discovery Call

Not sure where to start? Take our Pain Quiz.

Helpful reading from our blog

Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.

Read more about TMJ and jaw pain treatment → Back to top ↑

What our clients say

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Andrew Frymann profile picture
Andrew Frymann
October 7, 2026
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Sarah at Lake Therapy is kind, patient and effective. She has been steadily working on my muscular and nerve damage issues. With a tailored stretching exercise regime and massage I am consistently improving. I am very happy to positively recommend her.
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Sophia Afsar profile picture
Sophia Afsar
October 2, 2026
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I was struggling with the combined pain of a herniated disc and Achilles tendinitis and needed help, both to manage the pain and to get moving again. I am so grateful for the excellent treatment from Sarah and the Lake Physio Team. Their holistic approach has really helped me to become more active after injury and more knowledgable about prevention. I have also benefitted from sound advice and exercise programmes to help build up my strength and confidence. Everyone is so friendly and supportive, and I have every confidence that I will be able to get back to running again soon..
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David Royston profile picture
David Royston
September 30, 2026
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Several years back I was involved in a hit and run car accident which thankfully I was able to walk away from but I encountered a great deal of discomfort post-accident in both my lower back and leg. After a week or so I could sense that my injuries required professional help and that is when I contacted Lake Therapy and was booked to see physio, Mickey. I was assessed by Mickey who on my next session provided me with a summary of my injuries together with a plan to address each issue plus a timeline for recovery. Week on week I could feel that my injuries were improving and as predicted by Mickey I made a full recovery. I cannot praise enough Mickey skill and professionalism he also got me over my phobia for needles when he suggested acupuncture as part of my recovery plan. I continue to visit Lake Therapy once a month to ensure that any tweaks in my back or legs are addressed.
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Tricia Carter profile picture
Tricia Carter
September 28, 2026
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Having had a lingering stiff neck for a few months I was eager to get some help but didn't know anything about available physio. Thankfully a friend recommended Lake Therapy where she had been going for a while. Straight away, it felt right. The desk staff welcome you by name and offer complementary drinks. There is information on display in the reception area about the different physiotherapists in the team. I have found Mikey to be very understanding and patient. He always explains what he is doing and is enthusiastic about his work. Advice is given without any pressure. When I was running late one time he very kindly arranged for me to make up the time with my next session. Much appreciated.
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Susan Troy profile picture
Susan Troy
September 27, 2026
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After months of having treatment for my shoulder injury elsewhere with limited success, a friend recommended Lake Therapy to me back in May. She also praised Muhammad so I chose him as my therapist and I'm so glad that I did. I have had many physiotherapists over the years but I have to say that Muhammad is, without a doubt, the best that I have come across. I was put at ease straight away by his gentle and caring manner and then impressed by his obvious knowledge and experience. He was vg patient and explained his findings clearly and by the time he outlined my treatment plan I knew I was in good hands. Over the next couple of months he did a combination of mobilisation, massage and dry needling as well as giving me exercises to do at home. I'm delighted to say that after his treatment plan I was able to get back to playing pickleball again without any pain or discomfort at all. Unfortunately for me, 2 weeks ago I stumbled on some uneven gravel and rolled over on my ankle quite badly. It was excruciatingly painful, vg swollen and I couldn't put any weight on it at all. Muhammad saw me the same day, assessed the damage and started treatment straight away. After only 10 days and 2 more sessions with him I am amazed at how much it has improved already. I've always been sceptical about my ability to heal quickly but with Muhammad's excellent treatments and his positive encouragement that has changed. Thank you Muhammad! Finally, also a big thank you to Andrea, Peony and all the staff at Lake Therapy who are always so welcoming, helpful and professional. It is much appreciated. Susan

First Time Guests

STAGE 1 – Taking Action

If you’re ready to tackle your pain and health issues you have started the recovery process.

STAGE 2 – Health Selfie

This is where you share your story with a therapist to identify problems, set goals and create action plans.

STAGE 3 – Release

You’ve started your care plan, working on regaining your mobility and decreasing pain.

STAGE 4 – Activate

Your pain has improved and you are now ready to wake those muscles up and get stronger!

STAGE 5 – Control, Connect & Maximise!

You’re back to living your life to the max, moving well and staying active.

The length of each stage depends on your injury. Every client gets a care plan made for them.

Still have a question?

Book a free Discovery Call and speak to a member of our team about your pain or injury. We’ll listen, answer your questions and explain your options before you commit to anything.

Book your free Discovery Call

Lake Therapy
Sandy Farm Business Centre, Sands Rd, The Sands, Farnham GU10 1PX
Call 01252 449458 · Email admin@laketherapy.co.uk
Mon–Fri 07:00–20:00, Sat 07:00–13:30