New to physiotherapy, or new to Lake Therapy? Here are answers to the questions our clients ask most often, from what happens at your first visit to referrals, insurance and cancellations. If your question isn’t here, call us on 01252 449458 or book a free Discovery Call and we’ll be happy to help.
Questions about what we help with
Choose a condition to jump to its questions.
Back Pain
Neck Pain
Sports Injury
Chronic Pain
Headaches
Knee Pain
Hip Pain
Sciatica
Shoulder Pain
Elbow Pain
Foot & Ankle Pain
TMJ & Jaw PainFrequently Asked Questions
What is a physiotherapist?
Physiotherapists are university-trained healthcare professionals. They are experts in diagnosing and treating injuries, prescribing exercise, preventing injuries and rehabilitation, as well as many other areas of sport, health and fitness.
Is physiotherapy safe?
For most people, physiotherapy is a safe, low-risk way to manage pain and injury. Every client starts with a thorough assessment, which helps us spot the rare cases where physiotherapy may not be suitable. If we think another type of care would suit you better, we’ll tell you.
What will my first visit entail?
For your first consultation, we will discuss your issues and how they’re affecting your life and we will complete a thorough examination. At the second appointment, we will discuss our findings with you and give you a bespoke care plan that will fast track you in the right direction.
What should I wear to my appointment?
During your examination, you may need to undress so your therapist can get an accurate picture of how you move and your posture. You don’t need to bring extra clothing, but you’re very welcome to bring shorts or similar to change into if you’d feel more comfortable.
Where is Lake Therapy and when are you open?
Lake Therapy is at Sandy Farm Business Centre, Sands Rd, The Sands, Farnham GU10 1PX. We’re open Monday to Friday from 07:00 to 20:00 and on Saturday from 07:00 to 13:30. Call us on 01252 449458 or email admin@laketherapy.co.uk.
Do I need a referral from a doctor?
No. Physiotherapists can assess and treat you without a referral from a doctor, so you can book with us directly. If you plan to claim through private medical insurance, check with your insurer first, as some insurers ask for a GP referral before they approve a claim.
Arrange a Free Discovery Call
How long will I need physiotherapy?
It depends on the type of injury you have. When you start with us, your physiotherapist will set you a bespoke Lake Therapy care plan to suit your needs, so you know what the process will look like.
What conditions does physiotherapy treat?
Physiotherapy helps with a wide range of conditions, including back pain, neck pain, headaches and many more. Visit our Services page for more information.
Do you have specialist therapists?
Yes! Lake Therapy has a team of around 17, including 9 therapists. Between us our specialisms cover Sporting Injuries (including Cross Fit, Gymnastics, Dance, Hockey, Martial Arts, Swimming, Football and Golf), Pregnancy and Post Natal, Scoliosis, Post Surgical Rehab, Stroke, Parkinson’s and lymphoedema management! Please call us on 01252 449458 and speak to our friendly front desk team to find the practitioner who’s the best match for your needs.
How do I know if my health insurance covers physiotherapy?
Lake Therapy is a completely independent practice and doesn’t contract with any private medical insurance companies, so you pay us directly and claim back from your insurer. Check your policy with your insurer before your first appointment, including whether they need a GP referral. We’re happy to give you receipts and practitioner registration numbers to help with your claim.
How do I cancel or reschedule my appointment(s)?
We have a 24-hour free cancellation policy. You can cancel any of your appointments without penalty by giving at least 24 hours’ notice. Cancellations are by phone only: please call the front desk on 01252 449458.
Back Pain
What causes back pain?
Back pain can come from several places, including stiffness in the small joints of your spine, tension in the back or buttock muscles (often from long periods of sitting), irritated nerve pathways, or problems in your neck, mid-back, pelvis or hips. Finding the root cause of your pain is the first step.
Can back pain cause pain down my leg?
Yes. Back pain often comes with sciatica, which can cause pain down one leg, numbness or pins and needles, and weakness in the leg. Your physiotherapist will check for this at your assessment.
How do you treat back pain at Lake Therapy?
Back pain is one of the most common problems we see. We start with a thorough assessment to find the cause. Our first aim is to ease your pain and get you moving again, with a care plan made for you.
You don’t have to keep putting up with a sore back. Let’s find out what’s really causing it and get you moving comfortably again.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Physiotherapy exercises for lower back pain relief
- What happens when you throw your back out?
- Sleeping positions for pain relief
Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.
Neck Pain
What causes neck pain?
Common causes include stiffness in the small joints of the spine, tension in the neck muscles (often from stress or posture), irritated nerve pathways in the neck, and problems lower down the spine, such as in the mid or lower back.
Why does posture affect my neck?
Even a small change in posture, usually with the head moving forwards, greatly increases the strain through your neck and shoulders. It’s one of the first things we look at when treatment starts.
Can neck pain cause other symptoms?
Yes. Neck pain can come with headaches, and some people also notice visual disturbances, difficulty concentrating or dizziness. Let your physiotherapist know about any of these at your assessment.
A stiff, sore neck can wear you down. A proper check will show us what’s driving it, whether that’s posture, stress or something lower down.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Neck pain relief: simple stretches that work
- Posture check: 4 stretches for your workday
- Preventing upper body pain from screen time
- 8 tips to avoid neck or shoulder pain while driving
- Is your job a pain in the neck?
Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.
Sports Injury
What sports injuries do you treat?
We treat overuse injuries and stress fractures, muscle tears, tendon and ligament sprains, knee, ankle and foot injuries, shoulder injuries, tennis elbow, and hand and wrist pain.
What happens at a sports injury appointment?
Your first appointment follows our usual Initial Consultation. We’ll ask about your sport and may ask you to show us some basic movements, then talk you through what we find and your care plan.
Will I get exercises to do between sessions?
Usually, yes. Treatment often combines hands-on techniques in the clinic with an exercise programme you can do at home or at the gym. The aim is to get you back to full physical activity.
Want to get back to your sport sooner, and stay there? We’ll find the cause, treat it and build you back up.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Causes of sports injuries and treatments
- Recover faster from gym injuries
- Stretching before and after workouts
Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.
Chronic Pain
Can physio help pain I’ve had for years?
Often, yes. Long-standing pain can still improve with the right plan. We’ll assess you, explain what we find and tell you honestly how we think we can help.
Will treatment hurt?
We work at a level you’re comfortable with. Some exercises may feel like hard work or cause mild, short-lived soreness, and we’ll always explain what to expect and adjust things if needed.
How many sessions will I need?
It depends on you and your pain. After your Initial Consultation, we’ll give you a personalised care plan with an honest idea of how many sessions to expect.
Do I need a GP referral?
No. We’re a private clinic, so you can book directly with us online or by calling 01252 449458.
Can you help with fibromyalgia?
We can help you manage fibromyalgia with gentle, graded exercise, pacing and advice that fits how you feel day to day. You can read more in our fibromyalgia article.
Should I rest or keep moving?
For most long-standing pain, gentle movement helps more than complete rest. The key is finding the right amount for you, and that’s exactly what we’ll work out together.
If you’ve been hurting for a long time, it’s not too late. Let’s look at the whole picture together and make a plan that fits your life.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- How physiotherapy can help long-term chronic pain
- Chronic pain and sleep: breaking the cycle
- Understanding fibromyalgia
If you’d like a gentle way to keep moving, our GRO online classes include Pilates, Yoga and Chair Yoga for lower mobility. Lake Therapy clients get a discount.
Headaches
Can physiotherapy help with headaches?
Physiotherapy can help when headaches are linked to your neck, for example from stiff joints in the spine, tight neck muscles or posture. There’s no quick fix, so we focus on finding the root cause.
How are headaches linked to posture?
When your head moves forward, even slightly, the strain through your neck and shoulders goes up a lot. This is one of the first areas we focus on when treatment starts.
When should I see my GP about headaches?
If your headaches are new, severe or getting worse, or come with other symptoms that worry you, see your GP first. For headaches linked to neck pain and stiffness, we can assess you and explain what’s going on.
If your headaches seem linked to your neck or posture, a proper assessment is a great first step towards fewer of them.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- How physiotherapy for headaches can offer long-term relief
- Posture check: 4 stretches for your workday
- Preventing upper body pain from screen time
Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.
Knee Pain
What causes knee pain?
Common causes include osteoarthritis, ligament sprains and tears, irritation between the kneecap and thigh bone, fractures around the knee, and problems coming from the foot, hip or pelvis.
Is knee pain just part of getting older?
Not necessarily. Knee pain does become more common with age, but it’s often written off as wear and tear when something can be done about it. Young people get knee pain too, sometimes starting during growth spurts.
How do you treat knee pain?
Several conditions can cause knee pain, so we start by finding the root cause at your Initial Consultation, then build a care plan around it.
Knee pain doesn’t have to be “just your age”. Let’s find out what’s going on and get you moving with confidence again.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Protecting your knees through every stage of life
- Running with knee pain: stop or modify?
- Physiotherapy for knee osteoarthritis
Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.
Hip Pain
What causes hip pain?
Common causes include osteoarthritis, tendinitis, inflammation and swelling in the hip joint, an inflamed ligament in the thigh (often from too much running), and problems around the knees or feet.
Can hip pain come from somewhere else?
Yes. Hip problems are often linked to the knees, lower back or pelvis, which is why we assess more than just your hip.
Can you help with long-standing hip pain?
Yes. We see many clients with long-standing hip and groin pain. A thorough assessment comes first, so we can plan treatment around the real cause.
Hip pain often starts somewhere else. A full check will help us find the real cause and plan the right treatment.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Hip bursitis: why your hip pain isn’t going away
- Physiotherapy to avoid hip surgery
- Understanding and managing IT band syndrome
Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.
Sciatica
What is sciatica?
Sciatica describes symptoms such as pain down one leg, numbness or pins and needles, and loss of strength in the leg. It often comes with back pain and usually involves irritated nerve pathways in the back.
When is sciatica an emergency?
Get urgent medical help by calling 999 or going to A&E if you have sciatica on both sides, numbness around your bottom or genitals, or problems controlling your bladder or bowels. These signs are rare. For everyday sciatica, we can assess you and help ease the pain.
How do you treat sciatica?
Several conditions can cause back pain and sciatica, so getting an accurate diagnosis comes first. We then create a treatment plan to manage the condition and reduce your pain.
Sciatica can be frightening, and it usually helps a lot to understand what’s going on. Let’s get you assessed and start easing that pain.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Misconceptions about sciatica: 5 things to know
- Physiotherapy exercises for lower back pain relief
- Sleeping positions for pain relief
Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.
Shoulder Pain
Why is shoulder pain so common?
The shoulder is one of the most complicated joints in the body, and its shallow socket, a bit like a golf ball balanced on a tee, makes it naturally less stable.
What causes shoulder pain?
The most common cause is impingement, where a muscle, tendon, ligament or nerve gets squeezed within the shoulder joint. Other causes include dislocations or fractures from falls or sport, and long-term conditions such as rheumatoid arthritis or osteoarthritis.
How do you treat shoulder pain?
Many conditions can cause shoulder pain, so we start with a thorough examination of your shoulder, then plan treatment for your specific problem.
Struggling to reach, lift or sleep on that shoulder? Let’s work out exactly what’s going on and get it moving freely again.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- Physiotherapy for frozen shoulder: what to expect
- Shoulder injuries athletes should know about
- 8 tips to avoid neck or shoulder pain while driving
Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.
Elbow Pain
What causes elbow pain?
Common causes include repetitive movements of the wrist and arm, sports such as tennis and golf, weight lifting, osteoarthritis, and strained or inflamed tendons and ligaments. Elbow pain can also come from the neck or shoulder.
Do you only treat tennis and golfer’s elbow?
No. We see elbow pain from many sports, hobbies and everyday activities that involve repetitive strain.
Will I get exercises to do at home?
Yes. Alongside treatment in the clinic, we show you rehabilitation exercises to help relieve your elbow pain at home.
Elbow pain can make everyday tasks a real struggle. We’ll find the cause and show you how to settle it and keep it settled.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.
Foot & Ankle Pain
What causes foot and ankle pain?
Common causes include osteoarthritis, tendinitis, joint inflammation, sprains and fractures, and nerve problems such as sciatica. Foot and ankle pain can also come from the hips or lower back.
Can foot pain affect the rest of my body?
Yes. When your feet and ankles don’t work properly, it can change the way you walk and lead to pain in your legs, hips and back.
Will you give me exercises to do at home?
Yes. We explain what’s going on and show you exercises you can do at home as part of your care plan.
Your feet carry you everywhere. Let’s find out what’s going on so you can walk, run and explore comfortably again.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
Keep the good work going at home with our GRO online classes: Pilates, Yoga, and Strength & Conditioning, all rehab-safe. Lake Therapy clients get a discount.
Read more about foot and ankle pain treatment → Back to top ↑
TMJ & Jaw Pain
Can physiotherapy help jaw pain?
Yes. Your jaw is a joint like any other, and hands-on treatment, targeted exercises and advice can ease pain, stiffness and clicking. We’ll assess you and tell you honestly how we think we can help.
Can stress cause jaw pain?
It often plays a big part. Stress can make you clench or grind without noticing, which loads the jaw joint and muscles. We help you spot those habits and give you simple ways to release the tension.
Can jaw problems cause headaches?
They can. Jaw, neck and face muscles are closely linked, so jaw tension often comes with headaches or neck pain. We assess them together. You can also read about our headache treatment.
Do I need to see my dentist or GP first?
No. We’re a private clinic, so you can book directly with us online or by calling 01252 449458. If we think you need a dental or medical check, we’ll tell you.
Will treatment hurt?
Honestly, it can. Most people come to us once their jaw pain has built up and the muscles are very tight, so releasing them can be uncomfortable in the short term, and occasionally leaves some tenderness or bruising. That short-term discomfort is often what gives the biggest release and the best results. We’ll always explain what we’re doing, check in with you as we go and work at a level you can manage.
How long is each session?
For jaw treatment, shorter is better. Around 30 minutes of work on the jaw itself is usually plenty, because the area is so sensitive, and we wouldn’t recommend booking an hour of jaw-only treatment. If your neck, shoulders or posture are playing a part, which they often are, we’ll use extra time on those instead, so your session fits what you need.
How many sessions will I need?
It depends on you and your jaw. After your Initial Consultation, we’ll give you a personalised care plan with an honest idea of how many sessions to expect.
Jaw pain, clicking or clenching? We treat jaws too, and we’ll look at your neck and posture alongside it.
Get it checked outFree 15-minute Discovery Call
Not sure where to start? Take our Pain Quiz.
Helpful reading from our blog
- How physiotherapy can ease jaw pain and stiffness
- TMJ pain? Try Rocabado’s 6×6 exercise routine
- Does your face hurt?
Posture plays a big part here. Our GRO online classes (Pilates, Yoga, and Strength & Conditioning) are a brilliant way to work on your posture at home, and Lake Therapy clients get a discount.
What our clients say
First Time Guests
STAGE 1 – Taking Action
If you’re ready to tackle your pain and health issues you have started the recovery process.
STAGE 2 – Health Selfie
This is where you share your story with a therapist to identify problems, set goals and create action plans.
STAGE 3 – Release
You’ve started your care plan, working on regaining your mobility and decreasing pain.
STAGE 4 – Activate
Your pain has improved and you are now ready to wake those muscles up and get stronger!
STAGE 5 – Control, Connect & Maximise!
You’re back to living your life to the max, moving well and staying active.
The length of each stage depends on your injury. Every client gets a care plan made for them.
Still have a question?
Book a free Discovery Call and speak to a member of our team about your pain or injury. We’ll listen, answer your questions and explain your options before you commit to anything.
Book your free Discovery Call
Lake Therapy
Sandy Farm Business Centre, Sands Rd, The Sands, Farnham GU10 1PX
Call 01252 449458 · Email admin@laketherapy.co.uk
Mon–Fri 07:00–20:00, Sat 07:00–13:30